Terms of Service

The agreement

These terms are between you and Saauzi Pvt. Ltd., Narayan Bhawan Galli-05, Lalitpur, Nepal (VAT 622385754). By creating an account or using Saauzi you accept them. If you are signing up for a business, you confirm you are allowed to accept these terms on its behalf.

Your account

Keep your login details to yourself and tell us straight away if you think someone else has them. You are responsible for what happens under your account, including anything done by the staff you invite to it. Give us accurate details and keep them up to date — we use them to reach you about your account and your bills.

Plans and payment

Your first app is free. Paid plans are billed in advance for the period you choose, monthly or yearly, and renew automatically until you cancel. Prices are shown before you pay and include any taxes stated at checkout.

Cancel at any time from your account; you keep access until the end of the period you have already paid for. We do not refund part-used periods unless the service failed and we could not fix it. If a payment fails we may pause access to paid features until it clears — your data stays where it is.

Fair use

Do not use Saauzi to:

• break Nepali law, or the law wherever your customers are;
• sell goods you are not allowed to sell;
• send spam, or upload anything harmful or stolen;
• attack, overload or reverse-engineer the platform;
• resell Saauzi as your own product without a written agreement with us.

Your data stays yours

Everything you put into Saauzi — your products, orders, customers and records — belongs to you. We hold it to run the service for you, as set out in our Privacy Policy. You can export it, and you can ask us to delete it. We will not sell it or use it to compete with you.

You are the merchant, not us

Saauzi is the tool you sell with; the sale itself is between you and your customer. Your prices, your stock, your delivery, your returns, your tax. If a customer has a complaint about an order, it is yours to answer.

Uptime and support

We work to keep Saauzi running and available, but we do not promise it will never go down. We may take it offline for maintenance, and will give notice where we can. Support is by email at [email protected] and by phone on +977-9851425300 during business hours.

Ending the agreement

You can close your account whenever you like. We can suspend or close an account that breaks these terms, does not pay, or puts the platform or other users at risk — we will tell you why, and give you a chance to fix it unless the problem is serious. After closure we keep your data for a short period so you can ask for it back, then delete it.

Liability

Saauzi is provided as it is. We are not liable for lost profits or lost business, and our total liability to you is limited to what you paid us in the twelve months before the problem arose. Nothing here limits liability that the law does not allow us to limit.

Changes and law

We may update these terms; the date at the top will change and we will email account holders about anything material. These terms are governed by the laws of Nepal, and the courts of Lalitpur have jurisdiction.